Delayed Items​
 

​If you haven’t received your parcel within 5 business days after the maximum estimated time frame for your selected delivery method, please contact us using the form below and we will launch an investigation into its whereabouts and get the items to you as soon as possible. Please note delivery times may be extended during busy periods such as holidays/sale events.

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Lost / Stolen Items​
 

If your item is marked as delivered but you have not received it, you may assume the package has been lost or stolen and may be eligible to request a refund. Please contact us using the link below and we will launch an investigation into its whereabouts and get the items to you as soon as possible.​

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Please double-check that no delivery card was left at the provided address, and check your email for any updates regarding the package’s whereabouts, as it may be awaiting pickup at a nearby collection point.